Legal
Refund and Returns Policy
Last updated: April 2026
Overview
Ezi-Maid bed lifting systems are commercial-grade products sold primarily to hotels, aged care facilities, cruise lines, and other commercial operators. This policy sets out the conditions under which returns, exchanges, and refunds will be considered. All purchases are subject to the terms below.
1. Commercial Orders — General Policy
All Ezi-Maid products are made-to-order or supplied from stock in accordance with confirmed purchase orders. Because commercial orders are tailored to facility specifications (bed types, quantities, installation requirements), we are unable to accept returns for change of mind once an order has been confirmed and dispatched.
We strongly recommend requesting a sample unit evaluation prior to placing a bulk commercial order. Contact our commercial team to arrange this.
2. Faulty or Damaged Products
If you receive a product that is faulty, damaged in transit, or does not match your confirmed order specification, you are entitled to:
- A replacement unit at no charge
- A repair or part replacement under warranty
- A full or partial refund, at our discretion, where replacement is not possible within a reasonable timeframe
All claims for faulty or damaged goods must be made within 14 days of receipt. Please contact us immediately with photographic evidence of the fault or damage.
3. Warranty
All Ezi-Maid systems are covered by a manufacturer’s warranty. Warranty terms vary by product:
- Electric Bed Lifting System — 2-year warranty on motor and electronic components; 5-year warranty on structural mechanism
- Ezi-Pedal Spring Bed Lift — 2-year warranty on spring mechanism and foot pedal assembly
- Manual Bed & Sofa Lift — 2-year warranty on mechanical components
Warranty covers defects in materials and workmanship under normal commercial use. It does not cover damage resulting from misuse, improper installation, or failure to follow maintenance guidelines.
4. Return Process
To initiate a return or warranty claim:
- Contact our commercial team via the enquiries form or by phone
- Provide your order number, a description of the issue, and photographic evidence
- Our team will assess the claim within 5 business days and advise on the resolution pathway
- Approved returns must be shipped in original or equivalent protective packaging
- Return shipping costs are covered by Ezi-Maid for confirmed faulty or damaged goods. For other approved returns, shipping costs may be the responsibility of the buyer
5. Refund Processing
Once an approved return has been received and inspected, refunds will be processed within 10 business days to the original payment method. For orders paid via invoice, credit will be applied to your account or refunded via bank transfer.
6. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection legislation in your jurisdiction. In particular, where applicable, consumers have statutory rights that cannot be excluded by contract.
7. Contact
For all returns, warranty claims, and refund enquiries, please contact our commercial team:
